Article: Why Customer Service Is The New Marketing

Why Customer Service Is The New Marketing
http://www.forbes.com/sites/theyec/2011/12/28/why-customer-service-is-the-new-marketing/

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Article: Tripadvisor’s Crackdown on ‘phoney’ Reviews | Marketing Times for the Hotel & Travel Industry from Net Affinity | Hotel Marketing News

Tripadvisor's Crackdown on 'phoney' Reviews | Marketing Times for the Hotel & Travel Industry from Net Affinity | Hotel Marketing News
http://www.marketingtimes.com/2011/12/tripadvisors-crackdown-on-phoney-reviews/

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The Ultimate Glossary: 120 Social Media Marketing Terms Explained

The Ultimate Glossary: 120 Social Media Marketing Terms Explained http://smf.is/1D0PbA (via @summify from @HubSpot)

Destination marketing Cornwall

http://www.youtube.com/watch?v=boNT46BMyWg&sns=em

TripAdvisor/Expedia

http://www.tnooz.com/2011/12/28/news/goodbye-tripadvisor-welcome-to-verified-reviews-on-expedia/

Email segmentation

http://blog.hubspot.com/blog/tabid/6307/bid/30240/5-Savvy-Ways-to-Segment-Your-Marketing-Emails.aspx

4 Steps to Create a Social Listening Strategy

4 Steps to Create a Social Listening Strategy http://smf.is/1CWVO7 (via @summify from @smexaminer)

Craft an Attention-Grabbing Message

Craft an Attention-Grabbing Message http://smf.is/1CWVNQ (via @summify from @HarvardBiz, and @smallbiztrends)

Hotels to Follow Right Now on Instagram

Hotels to Follow Right Now on Instagram http://smf.is/1CT3S6 (via @summify from @HotelChatter, and @ReviewPro)

USA TODAY article: Expedia.com: We verify our hotel reviews

I thought you might find this story from USATODAY.com interesting:

http://usat.ly/tSECwU